Privacy Policy | Dr Russell Burcombe

Last updated: March 2026

1. Introduction

Dr Russell Burcombe ("we", "us", "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:
Dr Russell Burcombe
Kent Oncology Centre, Maidstone Hospital, Hermitage Lane, Maidstone, Kent, ME16 9QQ
Email: laura.hollick@genesiscare.co.uk
Phone: 01732 207003

3. What Data We Collect

We may collect the following types of personal data:

Information you provide directly

Name, email address and phone number (via the contact form)
Email address (via the newsletter signup)
Any information included in messages you send us

Information collected automatically

Cookies and similar tracking technologies (see section 8)
Basic analytics data such as pages visited, time on site and browser type (via Google Analytics)
IP address (anonymised where possible)

4. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries when you contact us via the website
To send you newsletters if you have subscribed and given your consent
To improve our website by understanding how visitors use it
To comply with legal obligations where required by law

5. Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: when you subscribe to our newsletter or submit a contact form
Legitimate interests: to improve our website and services
Legal obligation: where we are required to retain data by law

6. How We Store and Protect Your Data

Your data is stored securely and we take reasonable measures to protect it from unauthorised access, loss or misuse. Contact form submissions and newsletter subscriptions are processed through Brevo (formerly Sendinblue), which maintains appropriate security standards and is GDPR compliant.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

7. Sharing Your Data

We do not sell your personal data. We may share your data with:

Brevo: for processing contact form submissions and newsletters
Google Analytics: for website usage statistics (anonymised)
Vercel: our website hosting provider
Carebit: if you use the online booking system (subject to their own privacy policy)

8. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device when you visit a website.

Essential cookies

These are necessary for the website to function properly, such as remembering your cookie consent choice and text size preferences. They cannot be disabled.

Analytics cookies

We use Google Analytics to understand how visitors use our website. These cookies collect anonymised data about pages visited, time on site and how you arrived at the site. You can opt out of analytics cookies by declining cookies when prompted.

You can manage your cookie preferences at any time by clearing your browser cookies or adjusting your browser settings.

9. Your Rights

Under UK GDPR, you have the following rights:

Right of access: request a copy of the personal data we hold about you
Right to rectification: request correction of inaccurate data
Right to erasure: request deletion of your data (where applicable)
Right to restrict processing: request that we limit how we use your data
Right to data portability: receive your data in a structured, commonly used format
Right to object: object to the processing of your data for certain purposes
Right to withdraw consent: withdraw your consent at any time (e.g. unsubscribe from newsletters)

To exercise any of these rights, please contact us at laura.hollick@genesiscare.co.uk. We will respond within 30 days.

10. Newsletter

If you subscribe to our newsletter, we will use your email address to send you occasional updates about cancer care, treatments and patient resources. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly.

11. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

13. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Website: ico.org.uk
Phone: 0303 123 1113

14. Contact

If you have any questions about this Privacy Policy, please contact us:

Secretary: Laura Hollick
Phone: 01732 207003
Email: laura.hollick@genesiscare.co.uk